Q: I am having problems with the sound quality when calling from a softphone.
A: You should call the 441 echo test number. There is no charge to call this number. Calling 441 allows you to speak and the system will echo back to you everything you say. This will test your internet connection and its affect on your voice quality.
If you hear yourself very good then you should be able to make phone calls with good call quality. If you hear yourself very bad then you have a bad internet connection between you and our server or your IP phone configuration is not configured properly.