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Q: What are the various ways my customers can make calls?

A: There are many ways your customers can make calls. You need to make sure the rate plan you apply to a customer includes the appropriate access point that allows him to make a call that specific way. For example, if you want your customer to be able to make IP phone calls, their rate plan must include the "IP Phone" access point. If you want them to make calls using the USA toll free access number then their rate plan must include the "USA/Canada Toll Free" access point.

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