Q: Sub account trying to verify his personal numbers and it doesn't work

A: Customer trying to call his xxx number using his Diamondcard account. This is the first call.

According his account forwarding settings we create another call to yyy. This is a second call.

Second call failed course his account set to not allow simultaneous calls:

Simultaneous calls: No

Simultaneous call setting: 0 minutes


1. User not supposed to call his own number ;) . If you or anybody else will call his xxx number it'll be properly forwarded.

2. If he needs to call himself he should enable simultaneous calls from his admin center. "TELEPHONY" -> "options" -> "simultaneous calls"

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