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=head2 Billing Questions on the Hosted PBX 

Q: How does the billing work on the Hosted PBX Service? 

A: Each L<Hosted PBX plan|http://www.diamondcard.us/hostedpbx>
has a certain amount of minutes (incoming + outgoing) included in the
monthly price. The Starter plan has 500 minutes included. All calls
coming into the PBX from outside the PBX system as well as calls to
certain countries is included in the 500 minutes calculation. 

For example, when someone calls your personal number that is forwarding
into the PBX, the minutes are counted. When you make a call from a PBX
extension to a real phone number in some country those minutes may be
included in the 500 minutes total. It depends on what country the call
is going to. If you are calling Cyprus from a PBX extension through
Diamondcard, the minutes are not included in the 500 minutes and you
pay the per minute rate to that country. If you are calling Germany,
the minutes are included in the 500 minutes. The destinations that are
included in the monthly minutes are listed below. 

Included outgoing minutes (to land lines) - USA (mobile too), Canada
(mobile too), United Kingdom, France, Germany, Ireland, Israel,
Singapore (mobile too). 

Included incoming minutes - USA and most international country DID's.
Some international DID's have maximum monthly minute restrictions. 

Exceptions: USA Personal Number (PN) Group A, B, C are not included in
package minutes. These are higher per minute cost DID's because they
are in smaller cities or rural areas. 

Incoming or outgoing minutes that are not included in the monthly plan
are billed at normal Diamondcard rates for outgoing calls or incoming
DID calls. 

If you call from one PBX extension to another PBX extension the minutes
are not counted or included in the 500 minutes because these calls are
always free. 

Minutes are not carried over to the next month. Each new monthly
billing resets the monthly minutes. If you use up your included minutes
and go over your package of minutes, the overage is billed at
$0.025/min. 

For example, if you have the 500 minutes package and you call the USA,
once you get to minute 501 in the current billing cycle your account is
billed at $0.025/min. which is deducted from your prepaid balance. If
your balance goes to $0 you will not be able to make calls. 

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