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Page Source for CallBack

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=head2 Callback 

For people that travel to areas where they cannot access the internet
or do not have a country access number available for them to use, the
only choice to make calls at cheaper rates is using a "callback"
service. 

With the callback service you dial one of the callback numbers listed
below. Our system will give you a busy signal when you call this number
so you are not charged for the call. Our system will recognize your
calling number and then call you back at that number. You will hear a
prompt to dial the destination number you want to call. 

When you signup for a Diamondcard account you can enter all your phone
numbers that you might be using the callback service from. This way our
system will recognize your calling number. If our system doesn't
recognize your calling number it won't be calling you back. You enter
your callback numbers in your Diamondcard administration center. This
is where you login with your username and password. Click the LOGIN
link at the top of this web page to login to your account. 

Callback phone calls are charged at our IP phone rates. These are the
lowest rates we have. Our callback rates are cheaper than just about
any other company out there that also offers a callback service. 

Here is an example. Let's say you are calling the USA from Ukraine. You
want to call from your Ukrainian mobile phone. You dial our callback
number from your Ukrainian mobile phone. The system calls you back on
your Ukrainian mobile phone. You dial the USA phone number you want to
call and start talking when you are connected. The IP phone rate for
calling you back on your Ukrainian mobile phone is $0.171/min. This is
the first leg of the callback call. The IP phone rate for second leg of
your callback call is to the USA and that rate is $0.021/min. Both legs
are added up and the total for this callback call is $0.191/min. 

For a complete list of rates to all destinations, click here to go to
the RATES page. 

=head3 Usage instructions 

1. The number you are calling from must be entered on
"TELEPHONY"->"options"->"go pinless & callback" page. 

2. Dial our callback number. Current list of callback numbers available
at "call rates" page by selecting "callback" under "access point"
heading. 

3. When you call the callback number the system will check your calling
number and then give you a busy signal. If your calling number is
matched to an account the system will call you back with a prompt to
enter the destination number you want to call. 

4. Enter your destination number. Country code + phone number. Do NOT
enter any international dialing prefix. For your favorite telephone
numbers you may use speed dial. This option should be configured first
on "TELEPHONY"->"options"->"speed dial" page. 

You may press "*" to interrupt current call and make another call
without disconnecting. 

Once the callback has been initiated, you will be charged for one leg
of the call when you pickup the callback phone call. When you dial the
number you want to call you will then be charged for that call too.
There are always two legs to every callback phone call assuming you are
going to be calling someone. Both legs of the callback phone call are
billed at our cheapest pricing. 

=head3 Diamondcard Call back Numbers 

+44-207-100-5796 

+1-778-785-6060 

+1-303-997-0965 

+1-916-244-9300 - for USA customers only 

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Tags for this page:   callback

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