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=head2 Interactive SMS Service
SMS's or text messaging is the latest way of marketing your products
and services as well as the best way to keep in touch with your
customers and clients. Just about everyone has a mobile phone today and
what better way to keep in touch than sending them a message that is
delivered in seconds and shows up directly in their phone!
Not only can you send your customers text messages to their phone as a
one time marketing message, with our "Interactive SMS Service" you can
have an interactive communication that is completely automated! Let's
discuss some example's on how these things work.
Let's say you are a restaurant and your low volume days are Wednesday
nights. You can send out a text message to all your customers on
Wednesday afternoon informing them if they come in for dinner tonight
they can receive a 20% discount on their meal. This is an example of a
one way communication message.
You have an online shop where people are buying various products all
the time. Many times people do not receive a confirmation email from
you because there are various spam filters that seem to block your
emails. Why not send a text message for their confirmations? After your
customer has completed their purchase of a product or service on your
website you can send them an instant SMS message thanking them for
their patronage and giving them whatever important information you deem
necessary. They will be impressed on your quick response after their
completed transaction. The good thing is the text message WILL be
delivered whereas the email may not be. This is another example of a
one way communication message. I'm sure you can imagine many other ways
you can make use of one way communications that will work for your
business.
Let's discuss the "Interactive SMS Service". This is where it really
starts to get interesting.
=head3 Interactive Example #1 - Authenticate Users
Let's say you want to authenticate a new client by text message. The
new user has just signed up for your service and you want them to
authenticate after signup. If they are a USA mobile phone user they
send a text message to a "short code" we provide you. This is a 5 digit
code rather than a 10 digit phone number. In the text message is the
PIN code you gave the user when they signed up and a "keyword" that
tells us to process this incoming text message. We securely send you
the PIN code, your system checks to see if its a valid pin code, if
yes, you send to us whatever you want the user to see on his phone and
the authentication transaction is complete. All of this works
seamlessly using our SMS API. This example assumed a signup on a web
page.
In a similar scenario a user could be purchasing a prepaid phone card
and you need to authenticate his mobile phone for purposes of pinless
dialing from his phone. In this case you can easily authenticate the
new user by his pin code and enter his mobile phone number into your
system at the same time. This can be done using the Diamondcard
"Interactive SMS Service".
=head3 Interactive Example #2 - Coupons & Vouchers
You decide to create a marketing campaign where you send out SMS's to
your customer that contain a coupon or voucher they can use to buy a
product or service at a discount. This coupon/voucher might also be
time sensitive which means the customer needs to use it quickly or the
opportunity to buy at a discount will be lost. In the SMS can also be a
clickable link that takes the user to your website page to enter the
coupon or voucher code. The transaction is then completed.
With Diamondcard "Interactive SMS Service" you can import your
coupon/voucher codes, first name of your customer and additional
database fields if you require them. The SMS's go out personalized and
the entire operation is seamless.
=head3 Interactive Example #3 - Anonymous SMS "Chat' Service
Imagine allowing users to send an SMS to each other for back and forth
chatting and being able to do it anonymously? How about being able to
send an SMS to a group of people at once like in IRC chat or BCC with
email? All this is done from your USA mobile phone or Diamondcard web
interface.
=head3 Interactive Example #4 - Translation Service. Any language!
Imagine an American is traveling to South America for their first time
and they don't speak a word of English. What will they do? They can use
your SMS translation service. Let's say they want to say in Spanish to
someone "I want to eat dinner at a nice restaurant, can you refer me to
a good one"? They type this text in English and send an SMS to us with
code "124". We send an SMS back in seconds with the Spanish
translation. This service has incredible value for people traveling to
foreign countries. Diamondcard can also do translation by a real person
on the phone 24/7 in conjunction with an access number or using our
callback service. Can you think of any other ways you can provide value
with a translation service?
=head3 Interactive Example #5 - Stock Trading Alerts
Let's say you want to stay aware of a stock price without sitting in
front of the computer all day long. With our "Interactive SMS Service"
we can send out a text message to your mobile phone when a certain
stock hits its target price.
=head3 Interactive Example #6 -
COMING SOON!