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=head3 Bank Says My Account Was Charged 

Q: I tried to recharge my card last night and was told there was an
authorization error with my credit card. I checked with my credit card
account company and they claim there is a pending $10 charge from
DiamondCard and that the transaction has been approved. What is going
on? 

A: Your bank is incorrect and giving you false data. If you did not
receive an APPROVAL during the Diamondcard credit card payment process
then it's not possible the transaction went through, was approved and
payment was made. 

The reason your bank does this is because, temporarily, they consider
an authorization attempt as a payment. This is incorrect. We've been
told they hold the money for 24 hours and in some cases much longer.
They eventually release it because the transaction is never approved. 

What's interesting is your bank is the entity that declined the payment
in the case of a "decline" and yet they hold the money for some unknown
period of time. You should try and get an answer from your bank on why
they do this. 

The ONLY possible way Diamondcard can receive money from a credit card
transaction is ONLY after an APPROVAL. 

Do not ask us to talk to your bank as they will not listen to us or
anyone for that matter regarding your held money. You will most likely
have to wait it out until they decide to release your funds. 

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