Personal Numbers/DID's
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Overview
A Personal number is a real phone number (also known as DID - Direct Inward Dialing Number) which is available for people to call. People call this number and it'll be forwarded to wherever you want at very cheap rates. You can even set a sophisticated scheduling for this.
For example, a business in Europe can have a U.S. number that customers in North America can dial, but which forwards automatically to your European office at cheap rates. You can have a separate number for your home-based business to make it appear more professional. You can have separate numbers for family members to provide a feeling of independence and a way to keep in contact.
Call forwarding allows your calls to be routed to any landline, mobile phone, IAX, or SIP phone depending on the time of day or day of the week. You may provide several alternatives to try if your primary phone is busy or you are not reachable. This is called a "follow me" service and is included with your Diamondcard.us account at no additional charge.
You can define the time frame and which phone numbers to find you at. You cannot have times overlap. The switch from one number to trying the next number occurs when the phone is not available or when the timeout is over. You set the timeout in seconds for each attempted number during a call.
For example, you may set up something like the following. For all working days from 8:00 till 18:00.
- 1. Your IP phone.
- 2. Your office number with a 30 second timeout.
- 3. Your mobile phone number.
- 4. Voice mail.
In this example when somebody is calling your personal number, it will first call your IP phone. If no answer or if you are off-line the system will route to your office phone. If nobody answers your office phone during the 30 seconds timeout the system will then try to reach you on your mobile phone. If you are out of range or do not answer your mobile phone the call will then route to your voice mail.
How do I get a DID or personal number?
Go to the online shop at www.diamondcard.us and purchase one or more numbers. If you don't find the required Country/Area code you want don't hesitate to contact us. We have numbers available in many other cities and countries by request.
DID usage
Personal number settings example
On this screenshot you may see example of:
- - redirection to certain phone number: 44 xxx xxx xxxx and 38 xxx xxx xxxx
- - configuration of personal call back number: 57 xxx xxx xxxx
- - different profiles usage ("Softphone, Columbia Mobile, VM", "Conference calls", "Voice mail")
Simple forwarding (Redirect to:)
In your admin center on 'personal #' page specify the phone number where you want to forward the call to. The picklist should be set to "Redirect to:". Enter your phone number in this field. It must be entered as country code + area code + phone number. Example for Colorado, USA:
Redirect to: 13035551212
No dashes, spaces or other symbols allowed. Just numbers. If you do not enter the country code in front of the number the call may end up in another country and you will be charged for it.
You can also specify a SIP or IAX URL to forward to. E.g.:
Redirect to: SIP/123@mypbxhost.net
Redirect to: IAX2/fromdc:2324tret@mypbxhost.net/${EXTEN}
Redirect to: SIP/${EXTEN}@mypbxhost.net
${EXTEN} - will be replaced with the DID number being used at the moment.
Advanced forwarding (Redirect Profiles)
You can apply more complex conditions to number forwarding using redirect profiles. E.g. you may want to forward the number from 8:00 till 17:00 to one number and after 17:00 to another number and then after hours to your voice mail box.
Personal callback (Callback to:)
Personal callback may be used when you have issues with passing your CallerID on calls to our regular CallBack number.
The system will hangup on any call to your Personal callback DID number and initiate a call back to you. The number you specified for the call back will be called and you will be prompted to dial the number you want to call . On 'personal #' page specify the phone number you want the system to call you back at when someone dials your Personal call back DID. The picklist should be set to "Callback to:".
Callback to: 13035551212
Voice mail and Conferencing
Personal number can be forwarded to Voice mail or the Conference room. You'll need to create redirect profile for that.
Forwarding to SIP or IAX
Number can be forwarded using SIP or IAX protocol.
You may specify SIP or IAX url which should contain authentication information and host name. If your device supports registration you can configure it to register with our server and set forwarding to "Your IP phone".
More details and configuration examples available at VOIP devices configuration for using personal numbers page. Here is Ekiga specific example.
More questions
More information about personal numbers usages available at personal numbers support page.
Click Here to Buy a DID
For more information contact us at one of the following numbers:
+1-877-402-VOIP (+1-877-402-8647) - USA toll free +1-303-997-0900 - Colorado, USA +1-647-722-2117 - Toronto, Canada +33-176-641-289 - Paris, France +49-30-873-333-896 - Berlin, Germany +44-207-100-5767 - London, United Kingdom +420-240-200-050 - Prague, Czech Republic
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